Where is my order?
Once your order has been dispatched, you will receive a notification with the relevant courier and tracking information.
Orders within Pakistan are fulfilled within 5–7 working days from the time your order is dispatched. International orders are fulfilled within 15 working days under standard delivery from the time your order is dispatched.
If you need assistance with your order, please contact us at +92 309 0479711, Monday–Saturday, 10 AM–6 PM (Pakistan Standard Time).
How can I exchange or return an item purchased online?
We want you to be completely satisfied with your purchase. If you would like to request an exchange or return, please contact us at +92 309 0479711 within the applicable return/exchange period.
Please note that eligibility and conditions may apply.
I have a promotional or discount code. How do I use it for an online purchase?
Enter your promotional or discount code in the designated discount-code field during checkout, then apply the code before completing your purchase.
If the code is valid and applicable to your order, the discount will be reflected in your order total.
What are the delivery types?
We currently offer delivery across Pakistan and internationally.
Pakistan: Orders are fulfilled within 5–7 business days after dispatch.
International: Orders are fulfilled within 15 days standard delivery after dispatch.
Please note that delivery times may vary depending on the destination, courier service, and customs processing for international orders.
What About Refunds?
For information regarding refunds, please contact our customer support team at +92 309 0479711, Monday–Saturday, 10 AM–6 PM (Pakistan Standard Time).
Refund eligibility and applicable conditions are subject to our refund policy.